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Replacement, Refund and Shipping Policy

Customers should note that certain products are offered subject to certain conditions, which may limit, restrict or exclude their right to exchange or refund. The refund policy provided on the product page shall prevail over the general returns policy. Do refer the respective item/s applicable return/replacement policy on the product page for any exceptions to the return policy as mentioned herein below:-        

Replacement:

·        When the product is not working on arrival because of manufacturing defect, customer should return the product within 07 days, from the date of delivery. The product would be replaced with no extra cost, subject to availability of products. If no complaint is raised for manufacturing defect within 7, the Customer has to contact directly to the products service centre. Request for return of product would be accepted only on following conditions:-

i.                 IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

ii.                All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

iii.               The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

iv.               The product should be undamaged and without any scratches, dents, tears or holes.

v.                Product's original packaging/ box should be undamaged.

 

Please note that, if the same product is not available, then refund would be processed, as per terms mentioned below.

 

·        Products requiring installation, return shall be eligible only when such products are installed by the respective brand authorised personal.

 

·        For any other issues with the product you may contact service centre 24x7 and/or write us on support@ckartonline.com

 Refund

·        If you are receiving a refund after we have received your item, in the manner mentioned above.

 

a. In case of credit card payments, refund shall be made by the Ckart within seven days of the cancellation/refund to the account of credit card holder.

 

b. In case of cash transactions, Bank Account details of the customer will be taken and refund will be processed through NEFT/RTGS.

 

Note that refund would take 7-14 days from the date of refund being processed.

 

Shipping Policy

 

All the shipments will be delivered through reputed and known shipping / courier agencies ie. Blue Dart Express Ltd; Fedex Express Transportation And Supply Chain Services, V-xpress etc. All the customers will be notified in advance for the shipping charges, if any, & estimated time of delivery would be Seven to Ten days depending on the distance & location.

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